Call us at whatever hour it is in Long Beach and tell us what you are looking at.
SOS Restoration of Long Beach answers the phone 24 hours a day at (657) 660-4185 for emergency water, fire and smoke, mold, storm, and sewage cleanup in Long Beach and the Los Angeles County cities within about ten miles of it. Labor is billed by the hour, and we tell you the rate before anyone drives. Spanish is spoken.
Can't call right now? Send it and we call you.
Your phone number is the only thing we really need. Everything else helps us load the truck right.
How fast should I call after I find water?
Call while it is still wet, which in practice means the hour you find it and not the morning after. The clock started when the water arrived, not when you noticed it.
The question underneath is usually a different one: did I already ruin this by going to bed. Almost certainly not. A house that sat wet through a weekend still gets dried. It gets a longer drying plan, more of the wall opened up, and a few more days of fans on the floor and a dehumidifier pulling the water back out of the air.
Plenty of these calls end with us telling you to keep your money, and it is cheaper for everybody to hear that in the first two minutes than after a truck is already parked outside. A pet bowl that went over on sealed hardwood and had a towel on it inside a minute is a towel job. Leave the door open, aim a fan low across the boards overnight, and lay the back of your fingers on them tomorrow. Wood that is still giving up water feels cool.
Call anyway if you cannot tell.
Do you answer at night and on weekends?
Yes. Somebody at SOS Restoration of Long Beach picks up at three on a Sunday morning the same as at two on a Tuesday afternoon. That is the entire point of the number.
We will not quote you an arrival time until you tell us where you are. The 710 at five in the afternoon and the 710 at two in the morning are two different roads. What you get is a straight answer about where the truck is, and something to do with your hands until it pulls up: find the shutoff, photograph everything before it moves, get the rugs off the wet floor before their dye bleeds into it.
Almost nothing that comes in at 2am is weather. It is the supply line under a sink, the short braided hose that feeds the faucet. Or a water heater that let go in the garage. Or a washing-machine hose nobody had looked at in nine years.
What will you ask me when I call?
The call runs about five minutes and none of it is paperwork: where you are, what failed and when, whether the water is still running, and whether it came off a clean water line or came up out of a drain. You do not need a policy number, a claim number, or any decision about insurance to make it.
Have these ready if you can:
- The address, and the nearest cross street if the building is hard to find in the dark.
- What failed and roughly when: the dishwasher line, the water heater, the upstairs neighbor, the roof, the toilet.
- Whether the water is still running, and whether you found the shutoff valve.
- Whether the power in that room is still on.
- Whether it came out of a clean supply line or out of a toilet, a floor drain, or a sewer line, because that changes the gloves and boots that go on before anyone walks in.
- Whether you own the place, rent it, or manage it, and who else has to sign off on work.
- How many rooms and how many floors are wet.
Then somebody walks the house with a moisture meter, a hand tool that reads how wet the wall is without cutting it open, and it almost always finds the water farther out than the stain suggested. You see that map on paper before anyone opens a wall, next to the list of what is coming out and what is drying where it sits.
Which areas do you cover?
Long Beach first, then the Los Angeles County cities around it, out to about sixteen miles: east through Lakewood, Bellflower, Paramount, Cerritos and Downey, up the hill to Signal Hill, and west across the South Bay through Carson, Gardena, Torrance, Inglewood, Manhattan Beach and Rancho Palos Verdes.
Farther out than that, call anyway. We will tell you on the phone whether we are the closest truck or whether you want somebody nearer.
Water damage restoration in Long Beach looks much the same across all of it. The permit rules do not; Signal Hill, Lakewood and Long Beach each run that counter their own way.
¿Hablan español?
Sí, se habla español, y puede contarnos en español lo que pasó desde la primera llamada.
The part of this work that goes wrong is the part where somebody nods at a scope they did not fully follow. A scope is only the written list of what is getting done: which room is getting opened, why the baseboard is coming off the wall, how many days the fans and the dehumidifier stay running, what the daily moisture readings are actually for.
Ask it again in Spanish if the first answer went past you. Nobody here is in a hurry on that part.
Where we go
Long Beach first, then the Los Angeles County cities around it, out to about sixteen miles. Each city page says what is different about its houses.
If it is three in the morning in Long Beach and the floor is still getting wetter, call (657) 660-4185 and a person will pick up.